Cancellation Policy

At Prilotte, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.

Cancellation Timeframe:

• You may cancel your order within 1 hour of placing it. We strive to process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.

How to Cancel an Order:

1. Contact us immediately at contact@prilotte.com or itsprilotte@gmail.com with your order number and the request to cancel.
2. Our customer service team will check the order status and, if within the 1-hour window, assist in canceling the order.
3. If the order has already been processed, we will guide you on the next steps, which may include initiating a return.

Refund for Cancelled Orders:

• If the cancellation is successful within the 1-hour timeframe, a refund will be issued to your original payment method. Please allow a few business days for the refund to reflect in your account.

Late Cancellation:

• Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may have already been processed. In such cases, please follow our regular Return and Refund Policy.

Contact Information:

• For cancellation requests or any inquiries, please contact us at contact@prilotte.com or itsprilotte@gmail.com. Our customer service team is here to assist you.

Note: Prilotte reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Prilotte. We appreciate your understanding and cooperation in adhering to our cancellation policy.